The EHS Ground Ambulance system is regulated by the Nova Scotia Department of Health and managed by the private company, Emergency Medical Care, Inc. (EMC). This performance-based, contract with EMC includes standards for consistent quality and cost of service throughout the province. The contract identifies the performance expected in three main areas: clinical care, response time reliability and financial efficiencies. There are other performance standards in place such as, fleet/equipment maintenance as well as ensuring timely reporting and accountability to EHS.
The ground ambulance system employs a variety of resources to ensure an efficient and effective response to all calls. The system is fluid, deploying its resources, in various ways, by time of day and day of week to ensure that patients needs are met. This may be as simple as an inter-facility transfer using an EHS Patient Transport Unit (PTU), or as complex as a large coordinated response to a disaster situation, requiring the full mobilization of resources, including: ambulances, supervisors, disaster resources/supplies, and the EHS Medical Command Center (MCC). Together, the EHS ground ambulance system works with other health and public safety team members to support high levels of public safety within the province.
The EHS Ground Ambulance System is accredited by the Commission on Accreditation of Ambulance Services.