Nova Scotia Maintenance Enforcement Program

Changes to the Maintenance Enforcement Program in 2012/13

In April, the province announced that the Maintenance Enforcement Program would consolidate its regional offices into one office location in New Waterford. The new office is expected to be complete in Spring 2013. During this time, all regional offices will be closed and caseloads transferred to the Sydney office. Following are key changes clients should be aware of:

  • The Dartmouth, Kentville and New Glasgow offices are now closed to the public. The Amherst and Sydney offices remain open.
  • As of Oct. 1, 2012, there is no walk-in service available to clients. Appointments can be made to see enforcment officers in the Amherst and Sydney offices. As of Oct. 1, 2012, no payments will be accepted in offices.
  • All MEP offices will be closed to the public as of Jan.1, 2013.

There are a few important steps to remember:

  • Know your case and pin number - you need these to access information about your case via the toll-free Infoline service and MEP Online, the secure client website. The Infoline number is 424-0050 (Metro) or toll-free in NS 1-800-357-9248.
  • If you do not know your case and pin number, please call 424-0934 (Metro), toll free in NS 1-855-322-0934, or e-mail nsmep@gov.ns.ca and someone will assist you.
  • Know your case and pin number - you need these to access information about your case via the toll-free Infoline service and MEP Online, the secure client website. If you do not know your case and pin number, please call 424-0934 (Metro), toll free in NS 1-855-322-0934, or e-mail nsmep@gov.ns.ca and someone will assist you.
  • Ensure your mailing address and phone number(s) are up to date.
  • As caseloads are being transferred to the new office, your caseworker may change. Payors and recipients can contact the program via the toll-free Infoline (info above) or email nsmep@gov.ns.ca and your call or e-mail will be directed to your current Enforcement Officer.
  • Ensure any messages you leave on Infoline are detailed to help us determine the nature of your call and help you as quickly as possible.
  • Ensure you are enrolled to make payments online and receive payments by direct deposit.
  • Mail all cheques to:
    Nova Scotia Maintenance Enforcement Program
    Central Payment Processing Centre
    PO Box 803
    Halifax, NS B3J 2V2 Canada
  • Watch for changes and improvements to MEP Online (http://novascotia.ca/just/mep/) that will make even more information and services available online.

We apologize for any inconvenience this transition may cause and ask for your continued patience. If you have questions or concerns please call (902)-424-0934 in metro, 1-855-322-0934 toll-free in Nova Scotia or email nsmep@gov.ns.ca.

Within this site you can find the following valuable resources: