The most efficient way to contact the Maintenance Enforcement Program is to call the MEP Infoline and leave a callback request. Callback requests received through the Infoline are monitored to ensure calls are returned within the standard of 2 business days if possible. The phone number for the Infoline is:
(902) 424-0050 Halifax Dartmouth area
1-800-357-9248 toll free within Nova Scotia
Maintenance Enforcement Program file information is confidential. As e-mail is not a secure method of communication, you may send a message to nsmep@gov.ns.ca and program staff will respond to you by phone. Please ensure you leave your first and last name, as well as a number where you can be reached between 8:30 a.m. and 4:30 p.m.
You can also contact the Maintenance Enforcement Program in writing, at the address information provided in this section.
Compliments or Complaints
Client satisfaction is important to the Maintenance Enforcement Program (MEP). We try to make sure clients have the chance to tell us about quality service they receive and get the help they need to address concerns. Your feedback helps us improve our service and make changes that better meet your needs. Click here for more information on how to reach us with your comments or concerns.
Client Service Representative
Phone: (902)-424-0934 (metro); 1-855-322-0934 (toll-free in Nova Scotia)
Central Enrollment Unit
P.O. Box 803
Halifax, NS
B3J 2V2
Fax: (902) 428-2166
Central Payment Processing Unit
P. O. Box 803
Halifax, NS
B3J 2V2
Fax: (902) 424-3894
ISOE UNIT (Inter-jurisdictional Support Orders Enforcement)
Fax: (902) 563-3793
MEP Service Centres : Regional Offices
Please note: Due to the transition of the program to one centralized office in New Waterford, NS, all regional offices will be closed as of January 1, 2013. The Dartmouth, Kentville and New Glasgow offices are already closed. The Amherst and Sydney offices remain open, by appointment only.
SYDNEY OFFICE
Harbour Place
136 Charlotte Street
Sydney, NS B1P 1C3
Phone: (902) 563-2218
Fax: (902) 563-5611
AMHERST OFFICE
16 Church Street, 2nd floor, Suite 203
Amherst, NS B4H 3A6
Phone: (902) 667-6260
Fax: (902) 667-6263